Edith Piaf - Sous le ciel de Paris

Feedback

Communication is essential in business. Poor communication and lack of feedback can lead to frustrated customers, unmotivated employees and a negative corporate culture. Everyone communicates, but not everyone communicates effectively. Effective communication needs to be practiced, critiqued and assessed in order for growth. In business, effective communication often leads to an effective bottom line.

Customers

• Customers need to be provided with a venue for expressing their needs, concerns and opinions. When a customer has an issue with an experience, they need the proper outlet to provide feedback to be accessible and easy to find. The only way to know if your product or service is satisfactory is to gather accurate and honest feedback from your customers.

Employees

• Employees who are given the opportunity to provide feedback feel appreciated, important and understood. When employees feel like they have a voice, they won't feel stifled or fearful of sharing their opinions. Employees at all levels will have the most effective solutions and ideas. They're the ones who listen to the customers and work daily in the operations of the business

Improvements

• The only way to improve your product or service, your customer satisfaction and employee satisfaction is with effective feedback tools. The more feedback that is encouraged, the more you'll be able to see where there are problem areas and areas of strength.

Bottom Line

• The more satisfied customers and the more motivated employees you have, the more sales will be generated, creating a favorable bottom line. Feedback will create greater productivity in the long run

Is the authority in the hands of powerful?

AUTHORITY

Authority is seen as the legitimate right of a person to exercise influence or the legitimate right to make decisions, to carry out actions, and to direct others. For example, managers expect to have the authority to assign work, hire employees, or order merchandise and supplies.

As part of their structure, organizations have a formal authority system that depicts the authority relationships between people and their work. Different types of authority are found in this structure: line, staff, and functional authority. Line authority is represented by the chain of command; an individual positioned above another in the hierarchy has the right to make decisions, issue directives, and expect compliance from lower-level employees. Staff authority is advisory authority; it takes the form of counsel, advice, and recommendation. People with staff authority derive their power from their expert knowledge and the legitimacy established in their relationships with line managers. Functional authority allows managers to direct specific processes, practices, or policies affecting people in other departments; functional authority cuts across the hierarchical structure. For example, the human resources department may create policies and procedures related to promoting and hiring employees throughout the entire organization.

Authority can also be viewed as arising from interpersonal relationships rather than a formal hierarchy. Authority is sometimes equated with legitimate power. Authority and power and how these elements are interrelated can explain the elements of managing and their effectiveness. What is critical is how subordinates perceive a manager's legitimacy. Legitimate authority occurs when people use power for good and have acquired power by proper and honest means. When people perceive an attempt at influence as legitimate, they recognize it and willingly comply. Power acquired through improper means, such as lying, withholding information, gossip, or manipulation, is seen as illegitimate. When people perceive the authority of others as illegitimate, they are less likely to willingly comply.

Trust in Business:The Core Concepts

Trust relationships are vital to the conduct of business. Some base level of trust is required just to have employment contracts, or to engage in commercial transactions. Beyond such minimum thresholds, trust also plays a major role.

The level of trust in business relationships—whether external, e.g. in sales or advisory roles, or internal, e.g. in a services function—is a greater determinant of success than anything else, including content excellence.

The Trust Equation

Trust is a bi-lateral relationship—one trusts, and the other is the trusted. While the two are related, they’re not the same thing. The trust equation is a model for the second—the one who would be trusted. It is about trustworthiness.

Often we intend more than one thing when we use the word trust. We use it to describe what we think of what people say. We also use it to describe behaviors. We use it to describe whether or not we feel comfortable sharing certain information with someone else. And we use the same word to indicate whether or not we feel other people have our interests at heart, vs. their own interests.

Those four variables can be described as Credibility, Reliability, Intimacy, and Self-Orientation. They can be combined in an equation.

The Trust Creation Process

Trust typically gets created at the individual level, between people, and usually in conversations. The Trust Creation Process is a five-step model for that process:

1. Engage the client in an open discussion about issues that are key to the client;
2. Listen to what is important and real to the client; earn the right to offer solutions;
3. Frame the true root issue, without the language of blame, via caveats, problem statements and hypotheses; take personal risks to explore sensitive issues—articulate a point of view; create by giving away;
4. Envision an alternate reality, including win-win specific descriptions of outcomes and results, including emotional and political states; clarify benefits—make clear what’s at stake; be tangible about future states;
5. Commit to actionable next steps that imply significant commitment and movement on the part of each party.

Leadership & Authority

Positive Psychology

Psychology should be:

- as a concerned with strenght as with weakness
- as a interested in building the best things in life as in repairing the worst
- as a concerned with making the lives of normal people fullfiling and with nurturing.

What is the secret of good psychology?

Psychologists investigated secret of good psychology after that, they said that money, career, beauty etc are not way of happiness. People who have good psychology;
have more friends
have more social life
have hobbies
have regular relationship